Summary

Quality, validation, and laboratory operations professional with experience leading field service teams in complex life sciences environments. Comfortable at the intersection of instruments, compliance, and people: keeping labs audit-ready, equipment reliable, and teams aligned.

Experience

Field Service Team Lead — PerkinElmer (supporting Merck sites)
West Point, North Wales, and Springhouse, PA
2019 to present

Lead a team of 12 Field Service Engineers supporting critical laboratory instruments across multiple Merck campuses.
Coordinate preventive maintenance, repairs, and calibrations to minimize downtime and maintain compliance with GMP and other regulatory expectations.
Act as a bridge between site stakeholders, vendors, and engineers to prioritize work, resolve issues, and support audits and inspections.
Support continuous improvement in service delivery, documentation, and communication across the supported labs.

Sr. Customer Service Engineer — PerkinElmer
Remote
2011 to 2019

Performed on-site service, repair, and installation of company products — mechanical/system hardware and software, networking, and wireless networking.
Responsible for Preventative Maintenance, Qualification, troubleshooting, and repair for multi-vendor chromatographic systems (Waters, Agilent, Dionex, Shimadzu) and Single Quad Mass Spectrometers (Waters SQD, Waters ZQ).
Provided instrument and software support to laboratory customers across various scientific workflows.

Validation / Metrology & Lab Support Roles
Life sciences and pharmaceutical environments
1997 to 2011

Participated in equipment qualification and validation activities (IQ/OQ/PQ) for a variety of laboratory instruments.
Supported metrology programs, including scheduling and tracking calibrations, managing certificates, and maintaining records.
Worked closely with quality and operations teams to align procedures, documentation, and training with regulatory and internal standards.
Helped labs stay prepared for audits through organized documentation, clear communication, and reliable instrument performance.

Core Skills

Laboratory operations and support
Team leadership and coordination
Field service and customer support
Validation and qualification (IQ/OQ/PQ)
Metrology and calibration programs
Quality systems and compliance mindset
Process improvement and documentation
Working across sites and stakeholders

Education

Bachelor’s degree in Industrial Chemistry
University of Puerto Rico

Certifications & Training

Add relevant technical, quality, or safety certifications here.
Include vendor, regulatory, or internal training that matters for your roles.